FAQ

πŸ“¦ Shipping & Returns πŸ“¦

Next-day delivery isn't possible for the majority of the brands on our marketplace, although you may see a few brands who do offer this option. We work with (the greatest) small businesses and entrepreneurs, and next-day delivery currently isn't possible for many of these vendors.

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Not yet, but watch this space! We currently only ship to the continental U.S., but we're working hard on expanding our shipping options to make SLX worldwide (cue Pitbull).

You should have received an email with your tracking information, but if you haven't received it (be sure to check spam just in case), please email us at hello@shoplatinx.com and we'll send it over!

Yes! Each order comes directly from the brand, so you will receive a separate email with tracking info for each item once it's been shipped. 🚒

Ugh, we're so sorry this happened! Please email us at hello@shoplatinx.com within seven days of receiving your delivery so we can work on correcting the issue asap. If the product has been damaged, we'd also really appreciate it if you could snap a photo and attach it to the email! This helps us pinpoint the issue and prevent future shipping damages from happening. Just a heads up: items cannot be returned if they have been worn/used (we hope you understand this!). We're also not responsible for wear and tear.

I'm sorry, amor. We're so bummed to hear you don't love your product, so email us at hello@shoplatinx.com and we'll see what we can do! We do want to let you know that we don't accept returns unless the product you received was damaged or deficient. We work with small, independent brands, and the costs of returns really impacts their business (there's also a steep environmental cost involved in returns β€” in the U.S., the process of returning items emits over 16 million tons of carbon dioxide each year). That being said, we want you to be thrilled with your SLX purchase, so please email us with your concerns, and we'll do our best to figure out a solution!

We currently don't accept exchanges, but email us at hello@shoplatinx.com and we'll see what we can do about a refund!

πŸ’Έ Payments πŸ’Έ

Your credit or debit card should be charged within 1-3 days. Please email hello@shoplatinx.com if this isn't the case!

We accept Visa, Mastercard, American Express, and Discover.

It depends on how many days have lapsed. Unfortunately, if the item has already been shipped, we'll have to go through a refund process (in which case the price of the product will be refunded, but not the price of shipping).

πŸ› Product πŸ›

The best way to keep up to date with re-stocks will be to use the stock-notifier available in any sold-old product detail page.

Of course β€” send us an email at hello@shoplatinx.com if you have a specific question regarding a product

Please reach out to hello@shoplatinx.com with the product you'd like to buy in bulk!

πŸ’» Tech Issues πŸ’»

Email hello@shoplatinx.com and we'll get those love letters sent to your email asap, amor. πŸ’Œ

You can always unsubscribe at the link at the bottom of the emails! We're sad to see you go, but we hope you'll be back. πŸ’˜

We'll take care of it for you! Email hello@shoplatinx.com with your name and email and poof - your account shall vanish.🎩🐰 We'll miss you though. πŸ‘‰πŸ½πŸ‘ˆπŸ½

✨ WORK WITH US ✨

We're so happy you asked!! Adding new brands to the marketplace is our love language. πŸ₯° Please reach out to hello@shoplatinx.com with your brand details, and we'll get the ball rolling. We can't wait to hear from you!

We love to hear this!! Please reach out to hello@shoplatinx.com with the collaboration details + links to your socials/website. The more details, the better! Can't wait to see what you have in mind.