cuidad de oaxaca
All items are made to order, please allow the designated production time for your order to be made. Due to the nature of the natural ingredients, yarn color variation can occur from batch to batch. Regardless, our team ensures color consistency and quality every time.
Most orders take 3-5 business days (not including holidays or weekends) to process. This does not include shipping timeline. Please read below.
EXPECT SHIPPING DELAYS
Shop Latinx and our merchants cannot control how quickly USPS scans, sorts, and delivers your package.
USPS First Class: 7 - 10 days
USPS Priority Mail: 3 -5 days
DHL Worldwide Express: 7-10 days
Package taking too long to be delivered? Please call: 1-800-ASK-USPS.
MADE TO ORDER
All made to order products may take up to two weeks to produce. Please check the item's description for more details regarding shipping timelines.
An email will be sent once your order has been shipped, including a tracking number.
STOLEN / LOST PACKAGES
We are not responsible for any stolen or lost packages. For these issues please contact USPS directly at 1-800-ASK-USPS.
EXCHANGE & RETURN POLICY
We do not offer any exchanges, returns or refunds of any kind to any of our products including but not limited to: gift cards, desk, accessories, jewelry, apparel, and jackets. All online sales are final.
SENT DAMAGED OR WRONG ITEMS
In the unlikely case of a damaged item or if you received the wrong item. please email us at firstname.lastname@example.org within 7 days to correct the issue. We unfortunately cannot help you after the 7 days or if the item has been worn/used. We are not responsible for wear and tear. Thank you for your understanding.